ace350's Privacy Policy
Protecting your personal information is our highest priority. This document describes in detail how ace350 collects, uses, and keeps your information secure.
Last Updated: January 2026This privacy policy applies to all users of the ace350 platform. By using the ace350 website, you are considered to have agreed to the terms of this policy. Please read this policy carefully before you start using our platform.
ace350 takes user privacy very seriously. We commit that your personal information will never be sold to third parties and will only be used for the purposes described in this policy.
What Information We Collect
We collect various types of information when you create an account and use services on the ace350 platform. This information is used to manage your account, ensure security, and improve the quality of our service.
1.1 Registration and Identity Information
When creating an account, we collect the following information:
- Full name
- Date of birth (for age verification — only users aged 21 and above may register)
- Email address
- Mobile number
- Password (stored in encrypted form)
1.2 Financial Transaction Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Transaction date and time (per Bangladesh Standard Time — BST, UTC+6)
1.3 Usage Information
To improve your experience on the platform and ensure security, we automatically collect:
- IP address and device information
- Browser type and operating system
- Cookies and session data
- Platform activity logs (gaming history, betting records)
- Login time and location information
How We Use Your Information
ace350 uses the collected information for the following purposes. For any use of information, we follow a policy of collecting only the minimum data necessary.
2.1 Account Management
The collected information is used to create, verify, and maintain the ongoing security of your ace350 account. This includes identity verification, age confirmation (21+), and the account recovery process.
2.2 Financial Transaction Processing
Financial information is essential for completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. ace350 commits to processing withdrawals within 1 hour, and maintaining accurate information is necessary to ensure this speed.
2.3 Providing Support Services
When ace350's 24/7 live chat support team provides assistance in Bengali, they verify your account information and resolve issues quickly.
2.4 Fraud and Irregularity Prevention
We analyze information to ensure the security of the platform and maintain a fair environment for all users. This includes detecting suspicious activity and preventing multi-account use.
2.5 Service Improvement
Usage patterns are analyzed to improve the gaming experience, payment features, and overall usability of the ace350 platform.
Information Security Measures
ace350 has adopted industry-standard technical measures to protect your personal and financial information. Our security infrastructure operates at the following levels:
🔐 SSL Encryption
All data transfers on the ace350 platform are protected by SSL (SSL/TLS) encryption. This ensures that no one can read or alter your information while it is being transmitted over the internet.
🛡️ Data Encryption
Passwords and sensitive financial information are stored on servers in encrypted form. No ace350 staff member will ever be able to see your password.
🔍 Monitoring Systems
Round-the-clock network monitoring instantly detects any unusual activity and our security team takes the necessary action.
🔑 Access Control
Access to ace350's internal systems is strictly controlled. Only authorized staff members can view information, and only the information relevant to their responsibilities.
Keep in mind, however, that no method of transmitting information over the internet is ever 100% secure. While we strive to ensure maximum protection, your own caution in securing your account is equally important.
Sharing Information with Third Parties
ace350 never sells your personal information to third parties. However, in certain specific situations, sharing limited information may be necessary:
4.1 Service Provider Partners
Limited information may be shared with certain trusted third-party service providers to operate ace350's business. This includes payment processors (technology partners for bKash, Nagad, etc.), cybersecurity service providers, and IT infrastructure suppliers. All such partners are required to comply with ace350's privacy standards.
4.2 Legal Obligations
Under applicable laws and regulations of Bangladesh, ace350 may be required to provide information in response to lawful requests from competent authorities. In such cases, information is always provided on the basis of legal documentation and only the minimum necessary data is supplied.
4.3 Fraud Prevention
Information may be shared with relevant authorities where necessary to detect and prevent fraud, money laundering, or any other illegal activity.
Important: ace350 never sells or transfers your information to advertising companies, data brokers, or any other unauthorized third parties.
Cookies and Tracking Technologies
ace350 uses cookies and similar technologies to improve the user experience and ensure the performance of the platform.
5.1 Types of Cookies
- Essential Cookies: Necessary for maintaining login sessions, managing security tokens, and the core functionality of the platform.
- Functional Cookies: Used to remember your preferences (language, theme, etc.).
- Analytics Cookies: Help improve services by analyzing platform usage statistics.
5.2 Cookie Control
You can accept or reject cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may cause some important features of the ace350 platform to not function correctly.
Data Retention Period
ace350 retains collected information for as long as necessary to fulfill the relevant purpose. The retention policy is as follows:
- Active account information: For the duration that the account remains active.
- Financial transaction records: In accordance with applicable legal obligations, generally for a minimum of five years.
- After account closure: Certain information may be retained for a limited period for necessary legal reasons.
- Log files and technical data: Automatically deleted after a set period for security analysis purposes.
Once the retention period ends, information is securely deleted or converted in a way that makes it impossible to identify you.
Your Rights and Controls
As a user of ace350, you have the following rights over your personal information:
Right to Access Information
You have the right to know what information we have collected and stored about you. You can find this out by contacting the ace350 support team.
Right to Correct Information
If any of your stored information is incorrect, you may request a correction. Ensuring accurate information is important for both of us.
Right to Delete Information
You may request the deletion of information that is not essential beyond specific legal obligations. This right also applies when closing your account.
Right to Object to Processing
You may object to the processing of your information for specific purposes. However, the processing of information that is essential for account management must continue.
To exercise any of the above rights, contact the ace350 support team. We generally respond to your request within 30 business days.
Protection of Minors' Information
ace350 is only for individuals aged 21 and above.
ace350 does not knowingly collect or process information from any minor (under 21 years of age). Age verification is mandatory during the registration process. If we are informed that a minor's information has been collected by mistake, we will immediately delete that information and close the account.
Changes to the Privacy Policy
ace350 reserves the right to update this privacy policy when necessary. If significant changes are made to the policy, we will notify users in the following ways:
- Displaying a notice on the ace350 platform
- Sending a message to your registered email address
- Updating the "Last Updated" date at the top of this page
Continuing to use the platform after changes have been made means you are accepting the updated privacy policy. We therefore recommend reviewing this page regularly.
Privacy Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact ace350. Our support team is always ready to assist you in Bengali.
Live Chat Support
Log in to the ace350 platform and speak directly in Bengali via 24/7 live chat. Our team is always ready to help.
For privacy-related requests, we generally provide a written response within 30 business days.
For more information, read: