ace350 Terms and Conditions
Please read these terms carefully before using the ace350 platform. This is a legal agreement between you and us that defines all your rights and responsibilities.
1 Introduction and Definitions
ace350 is an online betting and casino platform serving users in Bangladesh. The terms and conditions described on this page ("Terms") apply to the use of the ace350 website at https://ace350.cam. The key terms used below are defined as follows:
"Platform"
The ace350 website, mobile site, and all services provided through them are referred to as the "Platform".
"User" or "Member"
Any person who has created an account on the ace350 platform or is using its services is referred to as a "User" or "Member".
"Account"
The personal profile created on ace350 through a user's registration is referred to as an "Account".
"Wager" or "Bet"
The financial stake placed by a user to participate in any game or sports event on the platform is referred to as a "Wager" or "Bet".
2 Eligibility and Age Requirement
To use the ace350 platform, every user must meet the following eligibility conditions.
Conditions required to open an account
- You must be 21 years of age or older.
- You must be a valid and active individual whose legal identity can be verified.
- Your name must not appear on the list of persons banned by ace350.
- Each user may create only one account.
- The information provided at the time of registration must be accurate and complete.
- To change account details, you must contact ace350 support.
Who this does not apply to
- ace350 employees, directors, or members of their immediate families may be excluded from certain special offers.
- Persons who have placed themselves on the self-exclusion list.
- Anyone who has attempted to defraud ace350 and whose account has previously been terminated.
3 Account Registration and Management
3.1 Registration Process
To open an account on ace350, you must provide accurate personal information, including your full name, correct date of birth, a valid mobile number, and payment method details. ace350 may request additional documents for identity verification at any time.
3.2 Single Account Policy
A person may operate only one ace350 account. If multiple accounts are found belonging to the same individual, all accounts will be closed and the related deposits and winnings may be forfeited.
3.3 Account Security
It is your responsibility to keep your account password and login details completely confidential. Sharing login details with a third party is a violation of ace350's rules. Report any unauthorized access to your account to the support team immediately.
3.4 Right to Close an Account
ace350 reserves the right to suspend or terminate any account with or without stating a reason, particularly where fraudulent activity or a breach of policy is established.
4 Deposit and Withdrawal Policy
All financial transactions on ace350 are conducted in Bangladeshi Taka (BDT/৳). Our supported payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer.
| Description | Amount / Time |
|---|---|
| Minimum deposit (per method) | ৳100 |
| Minimum Withdrawal | ৳800 |
| Withdrawal processing time | Within 1 Hour |
| Supported payment methods | bKash • Nagad • Rocket • Upay • Bank Transfer |
4.1 Withdrawal Terms
- Your account identity verification must be completed before submitting a withdrawal request.
- Withdrawal requests may only be made to the same payment method used for the deposit.
- ace350 reserves the right to place a hold on withdrawals in cases of fraud or suspicious activity.
- Coordinated withdrawal attempts from multiple accounts are strictly prohibited.
- Additional identity documents may be required for withdrawals.
5 Bonuses and Promotional Offers
ace350 offers various bonuses and promotional offers. Accepting these offers means you agree to the associated terms and conditions.
5.1 Welcome Bonus
- New members on ace350 will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000.
- For example: if you deposit ৳1,000, you will receive an additional ৳1,000 bonus, giving you a total balance of ৳2,000.
- The wagering requirement for the welcome bonus is 15 times (15x).
- The bonus amount must be wagered 15 times before it becomes withdrawable.
- The bonus is for new members only and applies once.
5.2 General Bonus Terms
- Each bonus offer has its own validity period. Expired bonuses will be cancelled automatically.
- Multiple bonuses may not be used at the same time unless ace350 specifically permits it.
- If evidence of bonus abuse is found, ace350 reserves the right to cancel the bonus and any associated winnings.
- ace350 reserves the right to modify or cancel any bonus offer.
- If a user does not wish to receive a bonus, they must inform support before making a deposit.
5.3 VIP Cashback Program
The ace350 VIP program has four tiers, each offering weekly cashback:
- Bronze: up to 0.3% weekly cashback
- Silver: up to 0.6% weekly cashback
- Gold: up to 0.9% weekly cashback
- Platinum: up to 1.2% weekly cashback
You can move up to a higher VIP tier through regular play. Cashback terms and amounts are subject to change by ace350.
6 Gaming Rules and Code of Conduct
6.1 Fair Play Policy
ace350 is committed to maintaining a fair and transparent gaming environment. All game outcomes are determined by a Random Number Generator (RNG) and ace350 does not interfere with game results.
6.2 Prohibited Activities
- Placing bets using automated bots or software is prohibited.
- Colluding with other users to manipulate games is prohibited.
- Exploiting any system error or bug for personal advantage is strictly prohibited.
- Any form of money laundering activity is strictly prohibited.
6.3 Technical Errors
If a technical error occurs in any game, ace350 reserves the right to void the affected bets. Incorrect payouts resulting from technical errors may be recovered by ace350.
6.4 Game Limits
ace350 may set maximum and minimum bet limits for specific games. These limits are subject to change at any time. ace350 reserves the right to carry out additional verification for large wins.
7 Privacy and Data Protection
ace350 treats the protection of its users' personal data as the highest priority. Our platform uses SSL encryption technology to keep all data secure.
7.1 Data Collection and Use
- Information collected at the time of registration is used solely for account management and service improvement.
- ace350 never sells your personal information to third parties.
- Information may need to be shared with authorities to meet legal obligations.
- For more details, please read our Privacy Policy.
7.2 Cookies and Tracking
The ace350 website uses cookies to improve the user experience. By continuing to use the site, you are consenting to our cookies policy.
8 Responsible Gaming Policy
ace350 is deeply committed to responsible gambling. Gaming should be done for entertainment — not as a source of income.
8.1 Self-Exclusion Feature
ace350 offers a self-exclusion feature through which users can temporarily or permanently close their own account. Contact our support team to request self-exclusion.
8.2 Setting Deposit Limits
Users can set their own daily, weekly, or monthly deposit limits. Increasing a limit takes a set amount of time to take effect, while reducing a limit takes effect immediately.
9 Limitation of Liability
9.1 ace350 Disclaimer
- ace350 accepts limited liability for losses arising from technical issues with the platform.
- ace350 is not responsible for bets lost due to internet disconnection.
- ace350 is not directly responsible for delays caused by issues with third-party payment providers.
- ace350 is not responsible for losses caused by problems with a user's own device or network.
9.2 Indemnification
If a user breaches ace350's terms and conditions, they will be obliged to indemnify ace350 for any related legal claims, damages, or expenses.
10 Changes to Terms and Termination of Agreement
10.1 Right to Modify Terms
ace350 reserves the right to change, revise, or update these terms and conditions at any time, with or without notice. Updated terms will take effect as soon as they are published on the website. By continuing to use the platform, you are agreeing to the new terms.
10.2 Termination of Agreement
A user may request to close their account at any time through support. All pending withdrawals must be processed and there must be no active wagering requirements before an account can be closed.
11 Applicable Law and Dispute Resolution
11.1 Dispute Resolution Process
If a dispute arises between ace350 and a user, an attempt will first be made to resolve it through direct discussion. Steps for dispute resolution:
- Step 1: Submit your complaint to the support team. ace350 will respond as quickly as possible.
- Step 2: If you are not satisfied with the support team's resolution, escalate your appeal to senior management.
- Step 3: If both parties agree, the matter will be resolved through neutral mediation.
11.2 Entire Agreement
These terms and conditions, privacy policy, and responsible gaming guidelines together form the entire agreement between ace350 and the user. The terms stated in this document supersede any previous oral or written agreements.
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